Didn't like what you bought?
See below how to return your purchase and get a refund.
Just made a purchase on Royale and want a refund? You have come to the right place. Below you will find all the information about what can be refunded, when it is possible to do so and how to start the process.

What types of products can I return to receive a refund?
In general, R-Coins purchased on Royale can be refunded. The exception is items already transformed within the game. Products such as hero, vip or other consumables cannot be refunded. Royale cannot refund purchases made outside of our dashboard.

What is the repayment period?
You can get a refund of R-Coins within 14 days of purchase. However, you cannot have consumed the purchased R-Coins.

If you have been banned or otherwise violated the terms of service, you will not be entitled to a refund. In addition, you will not be able to receive a refund if Royale determines that the refund policy has been abused.

How do I request a refund?
To request a refund, click Support at the top of the website and contact us through one of our customer service channels.

How will I receive the refund?
By default, the amount will be refunded using the same payment method used to make the purchase.

If Royale determines that the refund policy has been abused, a refund may not be possible. The policy is there for you to make your purchases as conveniently as possible, spending only on what you want to progress!

Last Update: May 04, 2022
If Royale revises this policy, the revisions will apply to purchases after the changes.

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